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Contact Us About Us Privacy Policy Return and Refund Policy Terms of Service Shipping Policy

About Us

OUR WHY

As the automotive industry continues to evolve, we are expanding our experience into the electric vehicle market. EVPlugs represents the next chapter of that journey, allowing us to serve a growing community of EV owners while supporting a more efficient and connected approach to transportation.

Our goal is to make it easier for electric vehicle owners to personalize, protect, and improve their vehicles with carefully selected aftermarket accessories. From interior storage solutions and protective accessories to exterior styling upgrades and premium carbon fiber components, we focus on products that improve both the appearance and everyday functionality of your EV.

OUR COMMITMENT

Every product offered through EVPlugs is reviewed with quality, fitment, durability, and overall value in mind. We understand that even a small accessory can make a major difference in how your vehicle looks and feels, which is why we aim to provide products that complement the original design of the vehicle while delivering a clean, factory-style appearance.

  • Carefully selected aftermarket EV accessories
  • Clear and accurate vehicle fitment information
  • Responsive customer support
  • Honest product and delivery information
  • Quality products designed for everyday use
  • Continued expansion into new EV makes and models

HOW WE SELECT OUR PRODUCTS

Before adding a product to our catalog, we consider several important factors. As our catalog grows, we will continue improving product information, fitment details, installation guidance, and available options.

  • Vehicle-specific fitment
  • Material and construction quality
  • Overall appearance and finish
  • Installation requirements
  • Everyday usefulness
  • Long-term durability
  • Value for the customer

CUSTOM ORDER PROCESS

Have an idea that is not currently listed on our website? Contact us at support@evplugs.com. Our team will review the request with our manufacturer partners and determine whether it can be produced within current factory capabilities.

Custom orders may require additional production time, minimum quantities, design fees, or special pricing depending on the project.

  • Your vehicle’s year, make, model, and trim
  • Photos of the area you want to modify
  • Reference photos or examples
  • Your preferred material, color, or finish
  • A description of the result you are trying to achieve

OUR CUSTOMER PROMISE

We aim to provide honest product information, clear communication, and responsive support throughout the ordering process. If you have questions about fitment, installation, delivery, or a custom project, we encourage you to contact us before placing your order.

Our goal is not only to sell an accessory, but to help you choose an upgrade that makes sense for your vehicle and your project.

Returns And Refund Policy

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Last Updated: July 12, 2026

At EVPlugs, our goal is to process and deliver every order as quickly and accurately as possible. Please review this policy carefully before completing your purchase.

24-Hour Cancellation Period

Orders may be canceled for a full refund within 24 hours of the time the order is placed. Approved cancellations submitted within this 24-hour period will not be subject to cancellation charges or restocking fees. Submitting a cancellation request does not automatically cancel the order. EVPlugs must receive the request within the 24-hour cancellation period. To request a cancellation, contact EVPlugs immediately and include:
  • Your full name
  • Your order number
  • The email address used at checkout
  • A clear request to cancel the order

All Sales Are Final After 24 Hours

Once 24 hours have passed from the time an order was placed, the order is considered final and is no longer eligible for cancellation, return, or refund except under the limited circumstances described below. Change-of-mind returns are not accepted after the 24-hour cancellation period. After the 24-hour cancellation period, a replacement or refund may be available only when:
  • The customer receives the wrong product
  • The product arrives damaged or materially defective
  • Delivery exceeds the latest advertised delivery estimate by more than 30 calendar days

Wrong Product Received

A wrong-product claim applies when EVPlugs, our warehouse, or our fulfillment partner ships a product that is different from the product shown on the customer’s order confirmation. The product must remain unused, uninstalled, and unmodified while the claim is reviewed. When the claim is approved, EVPlugs will first attempt to provide the correct replacement product at no additional product or shipping cost to the customer. When a correct replacement cannot reasonably be provided, EVPlugs will issue a full refund for the affected product. Customers must report an incorrect product within seven calendar days of delivery and provide:
  • The order number
  • Clear photographs of the product received
  • A photograph of the shipping label
  • Photographs of the packaging and any identifying labels
  • A description of the product that was expected

Damaged or Defective Products

Customers should inspect their order promptly after delivery. Damage or defects must be reported within seven calendar days of delivery. Customers must keep the product, packaging, and included components while the claim is reviewed. Do not install, drill, cut, paint, wrap, glue, modify, or dispose of the product before receiving instructions from EVPlugs. When a damaged or defective product claim is approved. When replacement is unavailable or cannot reasonably resolve the issue, EVPlugs will issue a full refund for the affected product. Damage caused by improper installation, accidents, misuse, neglect, unauthorized modification, incorrect maintenance, or normal wear is not considered a manufacturing defect. Minor variations that are normal for the material or manufacturing process, including small differences in color, texture, carbon-fiber weave, pattern, or finish, may not qualify as defects when they do not prevent the product from being used as intended. The customer must provide:
  • The order number
  • Clear photographs or video showing the damage or defect
  • Photographs of the shipping package
  • A photograph of the shipping label
  • Photographs of all included components and hardware
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Orders That Exceed the Delivery Estimate

The estimated production and delivery timeframe applicable to each product is displayed on the product page, during checkout, in the Shipping Policy, or in the order information provided to the customer.
  • The order has not been delivered
  • Delivery is more than 30 calendar days beyond the latest stated delivery estimate
  • Valid tracking does not show that the package was delivered
  • The delay was not caused by incorrect information or actions by the customer

Before issuing a refund, EVPlugs may attempt to locate the shipment, confirm its status with the carrier or fulfillment partner, or send a replacement. When a replacement can be provided within a reasonable period, EVPlugs will first offer the replacement. When replacement is unavailable or cannot reasonably resolve the delay, EVPlugs will issue a full refund. EVPlugs will review exceptional circumstances individually. An order may not qualify under this section when the delay results from:
  • An incorrect or incomplete shipping address
  • Failure to respond to delivery or customs requests
  • Refusal of delivery
  • Failure to collect a package
  • An attempted delivery that could not be completed
  • Customs duties, taxes, or documents the customer is responsible for providing
  • A package shown as delivered by the shipping carrier

Customer Orders the Wrong Product

EVPlugs does not provide a refund when the customer orders the wrong product, vehicle fitment, model year, trim, color, finish, size, quantity, or variation. Every product listing includes vehicle-fitment and compatibility information intended to help customers select the correct item. Customers are responsible for reviewing the complete product title, description, fitment information, model year, vehicle trim, photographs, and available variations before purchasing. Customers who are uncertain about fitment should contact EVPlugs before placing an order. A product is not considered incorrect merely because the customer selected the wrong option or did not review the listed fitment information.

Order Corrections

Customers who notice an ordering mistake should contact EVPlugs immediately. When the order has not entered production, fulfillment, or shipping, we will do our best to correct details such as:
  • Product selection
  • Vehicle fitment
  • Color or finish
  • Quantity
  • Shipping address

Order changes are not guaranteed. Once an order has entered production, fulfillment, or shipment, it may be too late to change it. When a requested replacement product costs more than the original product, the customer must pay the difference before the order can be updated. When it costs less, any approved difference may be refunded to the original payment method. Our goal is to correct eligible mistakes whenever reasonably possible without unnecessarily delaying delivery.
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Replacement Process

For an approved wrong, damaged, or defective product claim, EVPlugs may require the original product to be returned before a replacement or refund is issued. When a return is required because EVPlugs sent the wrong product or an approved damaged or defective product, EVPlugs will provide return instructions and, when applicable, a prepaid shipping label. Products returned without authorization may not be accepted.

Refund Processing

When a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for EVPlugs to process the refund. The customer’s bank, credit-card issuer, PayPal, Shop Pay, or other payment provider may require additional time to post the funds. EVPlugs cannot control processing times imposed by financial institutions. Shipping charges may be refunded when the entire order qualifies because EVPlugs shipped the wrong product, the product arrived damaged or defective, or the order exceeded the stated delivery timeframe as defined above.

Refused and Undeliverable Orders

Orders returned because of an incorrect address, refused delivery, failed delivery attempts, failure to collect the package, or unpaid customs charges are not considered damaged, defective, incorrect, or excessively delayed orders. Any shipping, return-to-sender, customs, storage, or redelivery charges may be deducted from an approved refund where permitted.

Custom and Special-Order Products

Custom-made, personalized, specially manufactured, or customer-requested products are final after the 24-hour cancellation period or once production begins, whichever occurs first. Custom products remain eligible for review when they arrive damaged, materially defective, or materially different from the specifications approved by the customer.

Mandatory Consumer Rights

Nothing in this policy is intended to limit any consumer right or remedy that cannot legally be waived under applicable law.
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Contact Us

For cancellation, replacement, delivery, damage, defect, or refund assistance, contact:
  • Store Name: EVPlugs
  • Legal Business Name: [Enter legal business name]
  • Email: [Enter customer-support email]
  • Telephone: [Enter customer-service phone number]
  • Mailing Address: [Enter complete business mailing address]
  • Support Hours: [Enter customer-support hours]