SHIPPING POLICY

1. ORDER AND DELIVERY ESTIMATES

Product pages display the estimated total time from order placement through delivery. Depending on stock status, production requirements, and destination, a product will generally show one of these estimated total windows:

The estimate shown on the product page controls. Custom, special-order, pre-order, or temporarily unavailable products may have a different disclosed timeframe. Estimates are not guaranteed arrival dates.

2. PROCESSING, PRODUCTION, AND SPLIT SHIPMENTS

Some products are stocked for fulfillment; others are manufactured or prepared after ordering. Processing may include payment verification, production, inspection, packaging, international transport, customs clearance, and transfer to a domestic carrier.

Custom Wheel Studio steering wheels are built to the confirmed specification after ordering. Production typically takes up to one week; complex configurations may take up to two weeks in rare cases. These production times precede carrier transit and remain estimates. Tracking is issued after the completed wheel passes inspection and is prepared for shipment.

Items may ship separately from different warehouses or manufacturing partners. Separate packages can use different carriers, tracking numbers, and delivery dates. The absence of immediate tracking does not necessarily mean production or processing has not started.

3. SHIPPING COSTS AND FREE SHIPPING

Available shipping methods and all applicable charges are shown in the cart or checkout before payment. Eligible U.S. orders with a merchandise subtotal of $100 or more after discounts receive free standard shipping when that offer is displayed in the cart or checkout. Exclusions, expedited methods, remote-area charges, international charges, duties, and taxes may apply and will be shown or described before purchase when known.

4. ORDER CONFIRMATION, CHANGES, AND ADDRESS ACCURACY

Review the confirmation email immediately for product, fitment, finish, quantity, name, address, email, and telephone accuracy. Changes or cancellation may be requested within 24 hours, but are not guaranteed once production, fulfillment, or shipment begins.

Customers must provide a complete and accurate delivery address. Address correction, redirection, return-to-sender, storage, reshipment, or carrier fees caused by customer-supplied information may be the customer’s responsibility. We may be unable to change an address after shipment.

5. TRACKING

Tracking is sent by email when available. Carrier activity may take several business days to appear, especially before an international shipment clears customs or transfers to a domestic carrier. Check the latest available status on our Track Your Order page.

6. INTERNATIONAL ORDERS

International shipping is available only to destinations offered at checkout. Unless collected during checkout, the recipient is responsible for duties, taxes, brokerage fees, inspection fees, and local delivery charges. Customers must confirm that products may be legally imported, installed, and used in the destination. Customs delays and fees are outside ModdedEV’s control.

7. DELIVERED, LOST, DAMAGED, OR UNDELIVERABLE PACKAGES

If tracking says delivered but the package is missing, verify the address, check all delivery locations and parcel lockers, ask household members or building staff, contact the carrier, and allow up to two business days for an early scan. Then contact us if it remains missing.

Keep all packaging and report a wrong, damaged, or materially defective item within seven calendar days of delivery. Confirmed lost shipments are generally resolved with a replacement first; when a reasonable replacement is unavailable, a refund may be issued under our Return and Refund Policy.

Packages returned because of an incorrect address, refusal, missed delivery, failure to collect, unpaid duties, or missing customs information may incur return, storage, address-correction, customs, and reshipment costs where permitted.

8. DELAYS AND CONTACT

Factory schedules, inventory, inspection, carrier interruption, customs, weather, holidays, government action, and other events outside our reasonable control can cause delays. We will provide material updates when reasonably available. Orders more than 30 calendar days beyond the latest disclosed estimate may qualify for review under our Return and Refund Policy.