SHIPPING POLICY

Independent Business

This policy applies to purchases from ModdedEv LLC.

ModdedEV is an independent aftermarket accessories retailer and is not affiliated with, endorsed by, or sponsored by Tesla, Inc. Tesla and its associated trademarks belong to Tesla, Inc. References to Tesla vehicles are used to identify product compatibility.

1. ORDER AND DELIVERY ESTIMATES

Product pages display the estimated total time from order placement through delivery, including processing, production when needed, and transit. Business days are Monday–Friday, excluding holidays. These stages are included in the displayed estimate, not added again on top. Depending on the item, a product will show one of these estimated delivery windows:

The estimate shown on the product page controls. Custom, special-order, pre-order, or temporarily unavailable products may have a different disclosed timeframe. Estimates are not guaranteed arrival dates.

2. PROCESSING, PRODUCTION, AND SPLIT SHIPMENTS

We select aftermarket accessories for Tesla vehicles and work with overseas manufacturing and fulfillment partners to produce and ship our products.

Some products are stocked for fulfillment; others are manufactured or prepared after ordering. Processing may include payment verification, production, inspection, packaging, international transport, customs clearance, and transfer to a domestic carrier.

Items may ship separately from different warehouses or manufacturing partners. Separate packages can use different carriers, tracking numbers, and delivery dates. The absence of immediate tracking does not necessarily mean production or processing has not started.

3. SHIPPING COSTS AND FREE SHIPPING

Free shipping on orders $100 USD or more. Shipping is $29.99 USD for orders under $100. Eligibility is based on your order total after discounts and before tax. Available for delivery to the U.S., Canada, and Australia.

Prices are in U.S. dollars. If a discount brings your order below $100 USD, the $29.99 USD shipping charge applies. Tax, duties, and shipping charges do not count toward the $100 minimum. Any currency conversion and your final shipping charge are shown at checkout before you pay.

Customs duties, import taxes, brokerage fees, and additional services are separate unless specifically included at checkout.

4. ORDER CONFIRMATION, CHANGES, AND ADDRESS ACCURACY

Review the confirmation email immediately for product, fitment, finish, quantity, name, address, email, and telephone accuracy. Changes or cancellation may be requested within 24 hours, but are not guaranteed once production, fulfillment, or shipment begins.

Customers must provide a complete and accurate delivery address. Address correction, redirection, return-to-sender, storage, reshipment, or carrier fees caused by customer-supplied information may be the customer’s responsibility. We may be unable to change an address after shipment.

5. TRACKING

Tracking is sent by email when available. Carrier activity may take several business days to appear, especially before an international shipment clears customs or transfers to a domestic carrier. Check the latest available status on our Track Your Order page.

6. INTERNATIONAL ORDERS

ModdedEV ships to the United States, Canada, and Australia. Shipping to Canada and Australia is available for eligible products and addresses shown at checkout. Unless collected during checkout, the recipient is responsible for duties, taxes, brokerage fees, inspection fees, and local delivery charges. Customers must confirm that products may be legally imported, installed, and used in the destination. Customs delays and fees are outside ModdedEV’s control.

7. DELIVERED, LOST, DAMAGED, OR UNDELIVERABLE PACKAGES

If tracking says delivered but the package is missing, verify the address, check all delivery locations and parcel lockers, ask household members or building staff, contact the carrier, and allow up to two business days for an early scan. Then contact us if it remains missing.

Keep all packaging and report a wrong, damaged, or materially defective item within seven calendar days of delivery. Confirmed lost shipments are generally resolved with a replacement first; when a reasonable replacement is unavailable, a refund may be issued under our Return and Refund Policy.

Packages returned because of an incorrect address, refusal, missed delivery, failure to collect, unpaid duties, or missing customs information may incur return, storage, address-correction, customs, and reshipment costs where permitted.

8. DELAYS AND CONTACT

Factory schedules, inventory, inspection, carrier interruption, customs, weather, holidays, government action, and other events outside our reasonable control can cause delays. We will provide material updates when reasonably available. Orders more than 30 calendar days beyond the latest disclosed estimate may qualify for review under our Return and Refund Policy.

If we determine that we cannot ship an order within the timeframe represented at purchase, we will notify the customer and provide the delay-consent or cancellation and refund options required by applicable law. The 30-calendar-day review threshold does not limit these rights.