PRIVACY POLICY

Privacy Policy

Last Updated: October 9, 2026

ModdedEV LLC (“ModdedEV,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit ModdedEV.com, create an account, place an order, contact us, request fitment assistance, submit information for a custom product, subscribe to marketing communications, or otherwise interact with our website and services.

By using our website or services, you acknowledge the practices described in this Privacy Policy. This acknowledgement does not replace any consent required by applicable law for advertising, cookies, or other processing.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and purchase information
• Account information
• Customer-support communications
• Product reviews or feedback
• Marketing preferences
• Vehicle year, model, trim, or other fitment information
• Product configuration selections
• Vehicle photographs, measurements, reference images, or other information voluntarily provided for fitment or custom-order assistance

When you make a purchase, payment information is processed by Shopify, Shopify Payments, PayPal, or other payment providers available at checkout. ModdedEV does not ordinarily receive or store your complete payment card number.

We may also automatically collect information when you interact with our website, including:

• Internet Protocol address
• Browser and device information
• Operating system
• Approximate location
• Pages and products viewed
• Search activity
• Products added to cart
• Checkout activity
• Referring website
• Website interactions
• Cookie identifiers
• Advertising identifiers
• Analytics and performance information

How We Use Personal Information

We may use personal information to:

• Process and fulfill orders
• Process and verify payments
• Arrange production, shipping, and delivery
• Provide order confirmations and tracking updates
• Process cancellations, returns, replacements, and refunds
• Provide customer support
• Assist with vehicle fitment
• Review and fulfill custom-product requests
• Operate customer accounts
• Detect and prevent fraud or unauthorized transactions
• Protect our website, customers, and business
• Maintain and improve our website and services
• Analyze website traffic and customer interactions
• Personalize the shopping experience
• Measure advertising and marketing effectiveness
• Provide advertising that may be more relevant to customers
• Send marketing communications where permitted
• Maintain tax, accounting, transaction, and business records
• Comply with legal and regulatory requirements
• Enforce our agreements, policies, and legal rights

Custom Products and Vehicle Information

Certain ModdedEV products, including products ordered through our Custom Steering Wheel Studio, may require information about your vehicle or requested configuration.

You may voluntarily provide information such as vehicle model, year, trim, photographs, measurements, material preferences, colors, finishes, stitching choices, or other custom specifications.

We may share information reasonably necessary to manufacture or fulfill your custom order with factories, suppliers, manufacturers, fulfillment providers, or other service providers involved in completing the order.

Please do not send sensitive personal information or a complete vehicle identification number unless we specifically request it and it is reasonably necessary to assist with your order.

How We Disclose Personal Information

We may disclose personal information to third parties that help us operate our business, including:

• Shopify and ecommerce service providers
• Payment processors
• Suppliers and manufacturers
• Fulfillment providers
• Warehouses
• Shipping and logistics providers
• Customs and import-processing providers
• Website hosting and technology providers
• Customer-support providers
• Email and communications providers
• Advertising platforms
• Analytics providers
• Fraud-prevention and security providers
• Accountants, attorneys, insurers, and other professional advisers

We may also disclose information when reasonably necessary to comply with law, respond to lawful government requests, investigate fraud or security incidents, protect customers or others from harm, enforce our agreements, or protect our legal rights.

We may also disclose information as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

Shopify

Our online store is hosted by Shopify.

Shopify may process personal information when you visit our store, create an account, use checkout, place an order, interact with Shopify-supported features, or otherwise use services provided through Shopify.

Shopify Network Intelligence is enabled for our store. Shopify may use personal information from your interactions with our store together with information from your interactions with other merchants and Shopify to provide enhanced services, including analytics, personalization, fraud prevention, and advertising, subject to applicable privacy choices. Information may be processed by Shopify and relevant third parties in countries other than the country where you live.

Shopify processes information in accordance with its own privacy practices and its role in providing ecommerce, payment, fraud-prevention, analytics, personalization, advertising, and related services.

For more information about Shopify’s processing and your rights, review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Shipping, Suppliers, and International Processing

ModdedEV works with suppliers and manufacturing partners that may fulfill products directly to customers.

To prepare and deliver an order, we may provide necessary information such as your:

• Name
• Shipping address
• Telephone number
• Email address
• Product ordered
• Order specifications

to suppliers, manufacturers, fulfillment providers, shipping providers, customs services, and other parties involved in completing delivery.

Some products may be manufactured, processed, or shipped from locations outside your country. Personal information necessary to fulfill your order may therefore be processed or accessed internationally.

Where applicable law imposes requirements concerning international or cross-border disclosures, we take reasonable measures intended to handle such information consistent with applicable requirements. Australian privacy guidance, for example, specifically addresses overseas disclosures and transparency regarding cross-border handling.

Cookies and Similar Technologies

ModdedEV, Shopify, and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

• Operate the website
• Maintain shopping carts
• Remember preferences
• Enable accounts and checkout
• Prevent fraud
• Measure website performance
• Understand website activity
• Personalize content
• Measure marketing performance
• Create advertising audiences
• Deliver and measure advertisements

Some technologies are necessary for the website to function. Others may be used for analytics, personalization, or advertising depending on your location and privacy choices.

Where available, you can manage applicable privacy choices through our cookie banner, privacy-preference tools, or data-sharing opt-out page.

You may also manage cookies through your browser settings, although blocking certain cookies may affect website functionality.

Analytics and Advertising

We may use advertising and analytics services such as:

• Google Analytics
• Google Ads
• Google & YouTube services
• Meta advertising services
• Shopify advertising and analytics features
• Other similar advertising or measurement platforms

These providers may process information about your device, browser, website activity, products viewed, cart activity, purchases, and interactions with advertisements.

This information may be used to:

• Measure website traffic
• Understand customer behavior
• Measure conversions
• Evaluate advertising performance
• Create or measure advertising audiences
• Personalize advertising
• Reduce irrelevant advertising

Depending on applicable privacy law, certain advertising-related disclosures may be considered a “sale,” “sharing,” or use of personal information for targeted or cross-context behavioral advertising even when personal information is not sold for money.

Google Services and Customer Match

We use Shopify’s Google & YouTube integration in connection with Google advertising services. Where the relevant features are enabled, we may share eligible first-party customer information with Google to provide audience matching, personalized advertising, and advertising measurement services on our behalf.

This information may include your name, email address, telephone number, and postal address that you provide directly to us, for example when placing an order, creating an account, or communicating with us. Google Ads Customer Match may match eligible customer information with Google accounts to create advertising audiences and help us show relevant advertisements across Google services. Customer Match is distinct from email marketing subscriptions and from cookie-based advertising.

Google Ads and, where enabled, Google Analytics may also process device and browser information, online identifiers, website interactions, and purchase or conversion events to help us understand website use and measure advertising performance. The information processed depends on the services and features enabled and the privacy choices applicable to you.

Use of customer information for these purposes is subject to applicable consent requirements, opt-out rights, and Google’s policies. Where consent is required, sharing for the relevant advertising purpose requires that consent. Placing an order, visiting this website, or receiving this notice does not by itself constitute consent where consent is legally required. You may withdraw applicable consent or request an opt-out using the methods described below.

Learn more about how Google uses information from sites and apps that use its services and the Google Privacy Policy. You can manage personalized advertising preferences in Google My Ad Center. These Google controls are separate from requests you submit directly to ModdedEV.

Your Privacy Choices and Opt-Out Rights

Where required by applicable law, you may have rights concerning your personal information.

Depending on where you live, these may include rights to:

• Request access to personal information
• Request information about how personal information is used or disclosed
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain a portable copy of certain information
• Withdraw or manage marketing consent
• Opt out of certain advertising-related uses
• Opt out of the sale or sharing of personal information where applicable
• Restrict or object to certain processing where provided by law
• Limit certain uses and disclosures of sensitive personal information where that right applies
• Appeal a decision about a privacy request where applicable law provides an appeal right

California residents who are covered by applicable California privacy law may have rights including access, deletion, correction, and opting out of the sale or sharing of personal information. Covered businesses must also honor qualifying Global Privacy Control signals as opt-out requests where required.

Canadian privacy law may provide qualifying individuals with rights concerning access and correction of personal information and requires organizations subject to PIPEDA to maintain transparent privacy practices.

Australian privacy requirements may provide qualifying individuals with rights concerning access and correction and require covered organizations to explain their personal-information practices.

Data Sharing Opt-Out Requests

ModdedEV provides privacy controls through our website where required or supported.

To request an opt-out of the sale or sharing of your personal information, targeted advertising, or use of your customer information for Google Customer Match, email Support@ModdedEV.com with the subject line Privacy Request and describe your choice. Where available, you may also use our Your Privacy Choices or data-sharing opt-out tools. Opt-out requests apply to the uses covered by your request and applicable law; they do not prevent processing necessary to fulfill an order or meet legal obligations.

Where applicable law requires recognition, a qualifying Global Privacy Control (GPC) signal constitutes a request to opt out of the sale or sharing of personal information or targeted advertising for the associated browser or device. Shopify’s privacy tools process these signals in configured opt-out regions. To communicate a choice concerning customer information associated with your email address or account, you may also contact us using the email above. You do not need to submit an additional email request for a qualifying browser signal to have the effect required by law.

We will not discriminate against you for exercising applicable privacy rights.

Marketing Communications

If you choose to subscribe to marketing communications, we may use your contact information to send product announcements, promotions, offers, and store updates.

Where enabled, ModdedEV uses a double opt-in confirmation process for new marketing subscribers.

You may unsubscribe from email marketing at any time by using the unsubscribe link contained in promotional emails.

You may also contact us to request that marketing communications stop. Email unsubscribe preferences and advertising data-sharing choices are separate; you may request either or both. Browser cookie controls do not necessarily stop customer-list matching, so please use the Customer Match opt-out method above for that purpose.

Even if you opt out of marketing, we may continue to send transactional or service-related communications regarding:

• Orders
• Payments
• Shipping
• Returns
• Refunds
• Accounts
• Security
• Customer-support requests

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Process and document transactions
• Fulfill orders
• Provide support
• Handle returns, refunds, warranties, or disputes
• Prevent fraud
• Maintain accounting and tax records
• Comply with legal obligations
• Enforce agreements and policies

Retention periods may vary depending on the type of information, the nature of our relationship with you, and legal or business requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it as appropriate and subject to applicable law.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, storage system, payment system, or internet transmission can be guaranteed to be completely secure.

Please do not send payment-card numbers, passwords, government identification numbers, or other highly sensitive information through ordinary email, contact forms, or social-media messages.

Accuracy and Correction

We take reasonable steps to maintain personal information that is appropriate for the purposes for which it is used.

You may contact us to request correction of inaccurate or incomplete personal information where applicable.

Privacy Requests

To submit a privacy request, contact us at:

Support@ModdedEV.com

Please use the subject line:

Privacy Request

We may need to verify your identity before fulfilling certain requests, such as access, correction, or deletion requests. Verification requirements depend on the request and applicable law; we do not require identity verification for an opt-out where prohibited by law. We will respond within the time required by applicable law and explain any permitted extension or denial.

Where permitted by law, we may deny or limit requests when an exception applies, including where information must be retained for transaction records, tax obligations, fraud prevention, security, legal claims, or other lawful purposes.

You may also use privacy tools available directly through ModdedEV.com when applicable.

Authorized Agents

Where applicable law permits the use of an authorized agent to submit a privacy request on your behalf, we may request proof of the agent’s authority and may require you to verify your identity or confirm the request directly.

Privacy Complaints

If you believe we have handled your personal information improperly, please contact us at Support@ModdedEV.com with the subject line Privacy Complaint.

Please describe your concern in reasonable detail so that we can investigate and respond appropriately. Where you have a right to appeal our decision on a privacy request, email the same address with the subject line Privacy Appeal and identify the decision you wish to appeal.

Where applicable, you may also have the right to contact the privacy or data-protection authority responsible for your jurisdiction.

Children’s Privacy

ModdedEV.com is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, contact us so that we can review the matter and take appropriate action.

Third-Party Links

Our website may contain links to websites, applications, payment services, shipping services, social-media platforms, or other services operated by third parties.

ModdedEV is not responsible for the privacy or security practices of third-party services.

We encourage you to review the privacy practices of any third-party service you use.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, services, technologies, service providers, privacy practices, or legal obligations.

When we update this Privacy Policy, we will revise the Last Updated date above.

Where appropriate, material changes may also be communicated through our website or another reasonable method.

Contact Us

For questions about this Privacy Policy or to submit a privacy request:

ModdedEV LLC
Website: ModdedEV.com
Email: Support@ModdedEV.com

Please include Privacy Request in the subject line for requests concerning your personal information.