RETURN AND REFUND POLICY

Independent Business

This policy applies to purchases from ModdedEv LLC.

ModdedEV is an independent aftermarket accessories retailer and is not affiliated with, endorsed by, or sponsored by Tesla, Inc. Tesla and its associated trademarks belong to Tesla, Inc. References to Tesla vehicles are used to identify product compatibility.

1. CANCELLATIONS

A cancellation request must reach ModdedEV within 24 hours after the order is placed. Email Support@moddedev.com with your full name, order number, checkout email, and a clear request to cancel. Cancellation is subject to production, customization, or fulfillment not having already begun. Approved cancellations made within this period receive a full refund with no cancellation or restocking fee.

Changes are not guaranteed because some orders enter production or fulfillment quickly. After 24 hours, the order is final except as expressly stated below or required by law.

2. WRONG, DAMAGED, OR MATERIALLY DEFECTIVE ITEMS

Contact us within seven calendar days after delivery if the item is different from the item on your confirmation, arrives damaged, or has a material manufacturing defect. Keep the item, packaging, shipping label, hardware, and included components. Do not install, drill, cut, paint, wrap, glue, modify, discard, or attempt a repair unless we instruct you to do so.

Include the order number; photos or video of the issue; photos of the packaging and shipping label; and any identifying labels or included components. Damage from improper installation, misuse, collision, neglect, unauthorized modification, normal wear, or minor normal material and finish variation is not a manufacturing defect.

3. CUSTOMER SELECTION AND FITMENT

Returns or refunds are not offered because a customer selected the wrong product, model year, trim, fitment, color, finish, size, quantity, or variation, or simply changed their mind. Review all product and fitment information before ordering and contact us before purchase when unsure.

4. CUSTOM AND SPECIAL-ORDER PRODUCTS

Custom-made, personalized, specially manufactured, and customer-requested products become final after the 24-hour cancellation period or once production begins, whichever occurs first. They remain eligible for review if delivered damaged, materially defective, or materially different from customer-approved specifications.

5. LOST OR SIGNIFICANTLY DELAYED SHIPMENTS

We may investigate with the carrier, warehouse, or fulfillment partner before approving a resolution. A replacement or refund may be considered when a shipment is confirmed lost or remains undelivered more than 30 calendar days beyond the latest delivery estimate disclosed for the product.

If we determine that we cannot ship an order within the timeframe represented at purchase, we will notify the customer and provide the delay-consent or cancellation and refund options required by applicable law. The 30-calendar-day review threshold does not limit these rights.

Delays caused by an incorrect address, missed or refused delivery, failure to collect a package, unpaid duties, missing customs information, or a carrier record showing successful delivery may not qualify.

6. AUTHORIZATION, RETURN SHIPPING, AND RESOLUTION

Do not mail a product to our mailing address or any other address without written authorization. Unauthorized returns may be refused. When ModdedEV approves a wrong-item, damage, or defect claim, we will generally provide the correct item, replacement item, replacement component, or another reasonable correction first. If a suitable correction is unavailable, we may approve a refund for the affected item.

If an approved claim requires the original item back, ModdedEV will cover eligible return shipping for confirmed wrong-item, damage, or defect claims and provide return instructions and a prepaid label when applicable. A customer is responsible for costs arising from a customer-caused delivery failure to the extent permitted by law.

7. REFUND TIMING

Approved refunds are returned to the original payment method. Allow up to 10 business days for ModdedEV to process an approved refund after any required return or evidence is received. Your bank or payment provider may need additional time to post the credit. Eligible original shipping charges are refunded only when the entire order qualifies under this policy.

8. CONSUMER RIGHTS AND SUPPORT

Nothing in this policy limits rights or remedies that cannot legally be waived. This policy is displayed before purchase and is incorporated into our Terms of Service.